Evaluation of 21 Leading SaaS IT Service Management Vendors
EDINBURGH, Scotland - Thursday, March 7th 2013 [ME NewsWire]
(BUSINESS WIRE)-- Axios Systems, a leading provider of IT Service Management solutions, today announced its inclusion in the "Market Overview: SaaS IT Service Management Tools” report published by Forrester Research, Inc.
The Forrester report assesses 21 ITSM vendors then segments them by target market as well as level of customer success. The report divides ITSM vendor solutions into three market types: Enterprise, Upper Midmarket, and Lower Midmarket. Forrester Research placed Axios Systems’ assyst in the Enterprise category.
Forrester lists certain key benefits that SaaS ITSM solutions provide: initial lower total cost of ownership, simple implementation, reduced support needs, greater opportunity of use, and higher user satisfaction. To ensure these benefits can be experienced, Forrester suggests that companies focus in three core areas: support for the most commonly adopted ITSM capabilities, a CMDB, and self-service.
"We believe that the inclusion of our solution assyst in the Enterprise category by Forrester is testament to the value that assyst delivers to global organizations, our clients choose assyst because of our customer-centered approach” said Tasos Symeonides CEO, Axios Systems.
Nilfisk-Advance is an Axios client that successfully deployed assystSaaS to cut costs and improve interaction across their teams. Steen Andersen, Group IT Manager says, "We wanted a modern, web-based tool that aligned with ITIL® V3… The maturity of assyst makes it more trustable as a SaaS product.”
Designed for SaaS and on-premise, assyst brings to market the latest in real-time analytics, social IT management, mobility, and business service support that enable an immediate return in the form of customer satisfaction and cost reduction.
About Axios Systems
For more than 25 years, Axios Systems has been committed to innovation by providing rapid deployment of ITSM software. With teams in 22 locations globally and over 1,000 customer SaaS and on-premise deployments, Axios is a worldwide leader in ITSM solutions, with an exclusive focus on ITSM.
Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. For more information, visit www.axiossystems.com.