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Main » 2019 » February » 6 » Napier Healthcare and The Health Bank Implement Clinic Management System to Enhance Customer Engagement
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Napier Healthcare and The Health Bank Implement Clinic Management System to Enhance Customer Engagement

 • A one-stop solution for clinics with multiple business models

• Smartest and most efficient way to digitalize clinics


Dubai, United Arab Emirates, -Tuesday 5 February 2019 [ AETOS Wire ]

Leading global health management company, The Health Bank (THB) and Napier Healthcare, a worldwide leader for innovative technology solutions, have announced they will go-live with their Clinic Management System (CMS). The CMS implementation at The Health Bank will provide greater flexibility to create health packages based on customer’s needs, with the ability to collect critical data to enhance customer engagement and experience.    

Napier Healthcare and The Health Bank share a common vision to power excellence at various healthcare touchpoints. It is a vision that enables seamless access to healthcare with specialized doctors in different care settings: at home, clinics, hospitals and rehabilitation centers. Napier’s CMS supports the overall management of patient appointments, registration, queue handling, retrieving and maintaining patient history, detailed EMR (health record) documentation, the provision of comprehensive consultations and drug dispensary services, patient and insurer billing, along with generating reports for analysis, digitizing patient management and clinical care.

In addition, it supports business development and customer engagement via its patient and corporate portals, along with Healthcare Relationship Management (CRM) capabilities including corporate events and a variety of healthcare packages for individuals, families and corporate clients.

Speaking about the launch, Tirupathi Karthik, CEO, Napier Healthcare said: “Our Clinic Management System (CMS) empowers medical facilities to expand their business landscape beyond managing their facilities and patient’s electronic medical record (EMR), to incorporate the management of insurance and government subsidized patients, as well as contributing to the wellbeing of communities by conducting events and delivering homecare and rehab services. The Health Bank is at the forefront of technology adoption and we are thrilled to be a partner in this strategic move.”

Offering access to high quality end-to-end services through an extensive partner portfolio, The Health Bank is dedicated to simplifying your life. With the abundance of online information, combined with a variety of specialist and treatment options, it is a challenge to make the right decisions and coordinate treatment plans. This is where THB steps in.

“We’re incredibly excited to be taking the lead on this health movement which uses cutting-edge technology in order to simplify people’s lives. Our partnership with Napier Healthcare is a game changer,” said The Health Bank Strategy and Support Manager, Zarmina Jafar, adding: “The race is on to radically change healthcare, both through system development and scientific advances; we believe that our relationship with Napier and the launch of the new Clinic Management System will spark a healthcare revolution.”

When it came to setting-up the partnership, Nael Islam, Regional Group Director for Middle East and North Africa, Enterprise Singapore was instrumental: “During discussions with The Health Bank on their global expansion plans, Enterprise Singapore introduced them to Napier Healthcare whose range of medical management solutions was the right fit for THB,” said Mr Islam, adding: “This partnership exemplifies the significance of tapping into complementary strengths and illustrates how Singapore’s healthcare companies can be good partners to the Middle East. We are delighted to be part of this.”

Apart from Clinic Management System, Napier Healthcare provides  a range of globally acclaimed, quality solutions for Hospital Information Systems (HIS), Intermediate and Long term Care, Home care, Regulatory Medical System and Remote Patient Management.

About The Health Bank

Founded in Dubai in 2016, The Health Bank (THB) is a global health management company that offers individuals, families, and corporate clients a variety of services to support and manage their health and wellness. With a strong focus on prevention and wellness, THB empowers their members to be proactive about attaining and maintaining a healthy lifestyle. Through their expertise in care coordination, THB offers members and their loved ones’ peace of mind when facing any healthcare challenge wherever they are in the world, no matter how complex the case.

About Napier Healthcare Solutions Pte Ltd:

Headquartered in Singapore, Napier Healthcare Solutions is a specialist global technology vendor for healthcare providers. It has presence in Asia, Australia, New Zealand, India, Middle East and Tanzania. As a pioneer in promoting an inclusive approach in technology for acute care and long term care providers, its offerings include an interoperable Cloud-based platform that empowers Clinics, Hospitals, Nursing Homes, Home Care, Remote Patient Monitoring and Telemedicine. With Napier’s technology and expertise, healthcare providers can now launch new service lines in the shortest possible time on the Cloud and with Comprehensive Mobility access. For more information on Napier Healthcare, visit


Farah Al obaidi   

SAHARA Communications

Head of Media Relations

Tel:  +971 4 329 8996     

Mob: +971 503323158


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