Company receives 2021 American Business Awards and 2021 International Business Awards that include a Gold Award in Science or Technology for its innovative, proprietary AI Support Platform that reduced time to resolve client cases by 23% and drives an average global client satisfaction score of 4.9 out of 5.0
LAS VEGAS-Thursday 9 September 2021 [ AETOS Wire ]
(BUSINESS WIRE) -- Rimini Street, Inc. (Nasdaq: RMNI), a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner, today announced it has won a total of seven Stevie Awards between the 2021 Stevie American Business Awards (ABA) and 2021 Stevie International Business Awards (IBA).
AI Innovation Leveraged to Deliver the Most Responsive Customer Service
Rimini Street was awarded the Gold Stevie Award for Achievement in Science or Technology for its proprietary, patent-pending AI Support Platform that provides proactive intelligence to accelerate better client service and decreases the time to resolve client cases by an average of 23%. The AI Support Platform was developed by the Company’s in-house Innovation Team that has deployed several other ground-breaking, proprietary support tools and technologies used to assure the most responsive delivery model in the enterprise software support market. The Company’s average global client satisfaction score is currently 4.9 out of 5.0, where 5.0 is “Excellent.”
Improved Service Guarantees, New Services Drive Customer Satisfaction and Growth
Rimini Street also won two Stevie Awards for Company of the Year - Computer Services in the 2021 ABA and IBA awards for expanding its products and services portfolio, new executive appointments, revenue growth and its continuous innovation in client service delivery. Over the past year, the Company launched the global availability of Support for SAP S/4HANA, enhanced its service response guarantee for clients by shortening response times for critical Priority 1 cases from 15 minutes to 10 minutes and crossed the $5 billion mark for total maintenance cost savings delivered to its clients since the Company’s inception.
Helping Clients Manage COVID-19 Specific Challenges
Rimini Street’s Global Product Delivery (GPD) team also won a Stevie Award for Customer Service Team of the Year in the 2021 ABA. The GPD team is made up of hundreds of professionals around the world responsible for building tax, legal and regulatory (TLR) updates to support the TLR requirements for Rimini Street global clients operating in 126 countries. It is one of the only organizations in the world that researches, analyzes, scopes, develops, tests and delivers TLR updates to those running Oracle E-Business Suite, PeopleSoft, JD Edwards and SAP enterprise software across dozens of releases and relied upon to process billions of dollars in transactions annually.
In a period dominated by COVID-19 special government legislation, TLR updates were often unexpected and urgent due to the tax and payroll changes made across dozens of countries, which added to the critical importance and complexity of the work. During this period, the GPD team delivered a total of nearly 90,000 individual updates in 2020 across 58 countries – a 40% increase over the previous year – and which included more than 6,000 pandemic-related TLR updates to clients in 42 countries.
A Commitment to Supporting Local Communities
Rimini Street won two Stevie Awards for Corporate Social Responsibility Program of the Year for the work stemming from the Company’s global Foundation efforts. The Rimini Street Foundation is the charitable arm of Rimini Street that is funded privately by the Company and reflect the hearts, passion and values of the Company’s global colleagues to give back through employee time, in-kind donations and financial contributions. The Foundation was recognized for its ongoing commitment to provide relief for people and places in dire need. Over the past year, to help combat the effects of the COVID-19 pandemic, the Rimini Street Foundation provided masks and cleaning supplies across six continents and deployed 3D printers to employees to print face shields for front-line healthcare workers in hospitals and senior centers.
“We are humbled and honored to be recognized once again with prestigious Stevie Awards for our commitments to innovation, client service excellence, expansion, growth and giving back to a global community with so much need for assistance,” said Seth A. Ravin, Rimini Street CEO. “We bring the same passion for client service excellence as we bring to our Foundation activities in the communities in which we live and work, and I couldn’t be prouder of the mission-critical, 24x7x365 service our global Rimini family provides our clients and the support we provide our communities in need.”
About Rimini Street, Inc.
Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 4,200 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider. To learn more, please visit http://www.riministreet.com, follow @riministreet on Twitter and find Rimini Street on Facebook and LinkedIn.
Certain statements included in this communication are not historical facts but are forward-looking statements for purposes of the safe harbor provisions under The Private Securities Litigation Reform Act of 1995. Forward-looking statements generally are accompanied by words such as “may,” “should,” “would,” “plan,” “intend,” “anticipate,” “believe,” “estimate,” “predict,” “potential,” “seem,” “seek,” “continue,” “future,” “will,” “expect,” “outlook” or other similar words, phrases or expressions. These forward-looking statements include, but are not limited to, statements regarding our expectations of future events, future opportunities, global expansion and other growth initiatives and our investments in such initiatives. These statements are based on various assumptions and on the current expectations of management and are not predictions of actual performance, nor are these statements of historical facts. These statements are subject to a number of risks and uncertainties regarding Rimini Street’s business, and actual results may differ materially. These risks and uncertainties include, but are not limited to, the impact of our credit facility’s ongoing debt service obligations and financial covenants and operational covenants on our business and related interest rate risk, the duration of and operational and financial impacts on our business of the COVID-19 pandemic and related economic impact, as well as the actions taken by governmental authorities, clients or others in response to the COVID-19 pandemic; catastrophic events that disrupt our business or that of our current and prospective clients, changes in the business environment in which Rimini Street operates, including inflation and interest rates, and general financial, economic, regulatory and political conditions affecting the industry in which Rimini Street operates; adverse developments in pending litigation or in the government inquiry or any new litigation; our need and ability to raise additional equity or debt financing on favorable terms and our ability to generate cash flows from operations to help fund increased investment in our growth initiatives; the sufficiency of our cash and cash equivalents to meet our liquidity requirements; including under our new credit facility; our ability to maintain an effective system of internal control over financial reporting, and our ability to remediate identified material weaknesses in our internal controls, including in relation to the accounting treatment of our warrants; changes in taxes, laws and regulations; competitive product and pricing activity; difficulties of managing growth profitably; the customer adoption of our recently introduced products and services, including our Application Management Services (AMS), Rimini Street Advanced Database Security, and services for Salesforce Sales Cloud and Service Cloud products, in addition to other products and services we expect to introduce in the near future; the loss of one or more members of Rimini Street’s management team; uncertainty as to the long-term value of Rimini Street’s equity securities; and those discussed under the heading “Risk Factors” in Rimini Street’s Quarterly Report on Form 10-Q filed on August 4, 2021, and as updated from time to time by Rimini Street’s future Annual Reports on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings by Rimini Street with the Securities and Exchange Commission. In addition, forward-looking statements provide Rimini Street’s expectations, plans or forecasts of future events and views as of the date of this communication. Rimini Street anticipates that subsequent events and developments will cause Rimini Street’s assessments to change. However, while Rimini Street may elect to update these forward-looking statements at some point in the future, Rimini Street specifically disclaims any obligation to do so, except as required by law. These forward-looking statements should not be relied upon as representing Rimini Street’s assessments as of any date subsequent to the date of this communication.
© 2021 Rimini Street, Inc. All rights reserved. “Rimini Street” is a registered trademark of Rimini Street, Inc. in the United States and other countries, and Rimini Street, the Rimini Street logo, and combinations thereof, and other marks marked by TM are trademarks of Rimini Street, Inc. All other trademarks remain the property of their respective owners, and unless otherwise specified, Rimini Street claims no affiliation, endorsement, or association with any such trademark holder or other companies referenced herein.
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Rimini Street, Inc.
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