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Main » 2013 » July » 11 » Users rate BOARD #1 for Overall Customer Satisfaction in latest Gartner CPM User Survey report
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Users rate BOARD #1 for Overall Customer Satisfaction in latest Gartner CPM User Survey report
LUGANO, Switzerland - Wednesday, July 10th 2013 [ME NewsWire]

(BUSINESS WIRE)-- BOARD International, a leading global provider of software for unified Business Intelligence and Corporate Performance Management, today announced that users rate BOARD #1 for Overall Satisfaction* and #2 for Product Experience (allows business users to get the information they need with reduced reliance on IT) and Implementation Experience (implementation was cheaper than expected) in Gartner’s recent report "User Survey Analysis: Customers Rate Their CPM Vendors, 2012” **.

Download report here: http://www.board.com/in/CPM-vendors-compared

Regarding the results of specialized vendors and megavendors, the report states "Many specialist CPM vendors score consistently higher than the megavendors, which shows they have credible solutions, despite their relatively small size and market share".

"We are very pleased to receive this acknowledgement as we believe it confirms our strategy of focusing on customer success and satifsfaction. Since the very beginning, this has been the main driver for developing our programming-free toolkit that unifies Business Intelligence and Corporate Performance Management into a single solution.”, said Giovanni Grossi, CEO of BOARD International. "Regardless of size, industry and complexity, the BOARD Toolkit enables companies to have a shared vision of their performance across the entire organization.”

About BOARD

BOARD has enabled over 2,500 companies worldwide to deploy BI and CPM applications completely programming-free and in a fraction of the time and cost associated with traditional solutions. BOARD provides a complete view of an organisation’s information, uniquely linking performance from strategic vision to all levels. Learn more at www.board.com.

Disclaimer:

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

* The rating is an average of respondents' overall aggregate score by vendor. The figure represents customer perceptions, not Gartner's opinion. The graph may feature vendors that in Gartner's opinion don't deliver the benefits described (N = 275).

** Gartner, Inc. "User Survey Analysis: Customer Rate Their CPM Vendors, 2012” by Christopher Iervolino and John E. Van Decker, June 4, 2013

Contacts

BOARD International

Annika Herrmann, Marketing

Phone +41 916975410

aherrmann@board.com

Permalink: http://www.me-newswire.net/news/7959/en
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