Offers performance and scalability enhancements for its CCaaS suite of best-of-breed apps in Workforce Optimization, Inbound, Outbound and Omnichannel
WESTFORD, Mass.-Saturday 5 October 2019 [ AETOS Wire ]
(BUSINESS WIRE)-- Today Aspect Software announced the release of version 19 of its industry-leading Cloud Contact Center as a Service system. Built on its next-generation Aspect Via® platform, this release includes customer-driven capabilities and enhancements for both Contact Center and Workforce Optimization suites.
Cloud Contact Center v19 enables agents and supervisors to deliver better customer experiences by supporting a wide variety of real-time insights into an agent’s skillset, comparing initial agent skills to the actual competencies required for each contact, then delivering up the best fit for that customer engagement.
The release includes tools to help supervisors stay on schedule and analyze intra-day activitie
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