Parker increases focus on its strategy of global reach, local focus to customers
PARIS - Monday, June 15th 2015 [ME NewsWire]
(BUSINESS WIRE) -- Parker Aerospace’s Customer Support Operations announces the introduction of its global customer response center. With an official launch planned for the third quarter of 2015, Parker Aerospace is pleased to expand its service offering through this center which will provide a full range of business and technical customer services to its maintenance, repair, and overhaul customers 24 hours a day, seven days a week, 365 days a year.
The global customer response center provides around-the-clock material, logistic, and technical support for aircraft on the ground (AOG); spare part quotations, order execution, and delivery; repair order management; and management of Parker’s worldwide parts pooling network.
The major benefit of the new response center is that it offers customers a single place to contact where technical, business, and service calls and questions will be addressed immediately — regardless of time, day, or location.
Parker Aerospace Customer Support Operations Vice President Bonnie Peat said, “Parker’s objective and focus continues to be in elevating our customers’ experience. By introducing our customer response center, it helps us expand our services and support on our customers’ time zones, better meeting their fleet needs.”
Photos/Multimedia Gallery Available: http://www.businesswire.com/cgi-bin/mmg.cgi?eid=51118826&lang=en
Alison Dittmeier, Media Relations & Communications Manager